Office Products Customer Service & Sales |
| Brands |
FireKing, Gary by FireKing |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
800.457.2424 (option 2) |
| Fax |
800.227.7513 |
| Email |
fkinfo@fireking.com |
| Live Chat |
Available during business hours only |
| Responsibilities |
Product Information, New Orders, Order status, Returns,
Technical Support, Warranty and Service issues, General Delivery Issues
and General Questions. All office products questions should be
directed to this department. |
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Fire Cabinet Key Orders |
| Brands |
FireKing |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
800.457.2424 (option 2) |
| Fax |
800.227.7513 |
| Email |
fkkeys@fireking.com |
| Live Chat |
Available during business hours only |
| Responsibilities |
Order replacement keys for Filing Cabinets only.
NOTE:
Keys are sold in sets of 2 and must be paid for in advance.
|
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Safes Customer Service & Sales |
| Brands |
NKL, McGunn, Meilink, EXL, Adesco, Perfect Cash, Garda |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
800.457.2424 (option 1, then option 4) |
| Fax |
812.542.3637 |
| Email |
safeinfo@fireking.com |
| Responsibilities |
New orders, Order Status, Returns and General Questions. |
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Safes Technical Service
(Except Garda) |
| Brands |
NKL, McGunn, Meilink, EXL, Adesco, Perfect Cash |
| Office Hours |
Mon - Fri: 6 am - 8 pm, Sat: 9 am - 4 pm, Sun:
9 am - 3 pm, Eastern Time |
| Phone |
800.528.9900 (option 2) |
| Fax |
888.232.9655 |
| Email |
safesupport@fireking.com |
| Responsibilities |
Technical support, troubleshooting, dispatching service
technicians for field repair. This number is manned during office hours
and rolls to a voicemail box that calls the on call technician after
business hours.
NOTE: After business hours is considered emergency service
and additional charges will apply. |
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Garda Safes Technical Service |
| Brands |
Garda |
| Office Hours |
Mon - Fri: 6 am - 8 pm, Sat: 9 am - 4 pm, Sun:
9 am - 3 pm, Eastern Time |
| Phone |
800.536.5490 (option 1), Local 812.542.3211 (option 2) |
| Fax |
888.232.9655 |
| Email |
gardasafesupport@fireking.com |
| Responsibilities |
Technical support, troubleshooting, parts orders, dispatching service
technicians for field repair. This number is manned during office hours
and rolls to a voicemail box that calls the on call technician after
business hours.
NOTE: After business hours is considered emergency service
and additional charges will apply. |
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|
Maintenance Plans |
| Brands |
NKL, McGunn, Meilink, EXL, Adesco, Garda, Perfect Cash |
| Office Hours |
Mon - Fri: 8 am - 5 pm, Eastern Time |
| Phone |
800.457.2424 (ext. 3042) |
| Email |
safema@fireking.com |
| Responsibilities |
New maintenance plans, renewals, and questions about agreements |
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|
Safes Parts Department |
| Brands |
NKL, McGunn, Meilink, EXL, Adesco, Garda, Perfect Cash |
| Office Hours |
Mon - Fri: 6 am - 8 pm, Sat: 9 am - 4 pm, Sun:
9 am - 3 pm, Eastern Time |
| Phone |
800.528.9900 (option 1, then option 2) |
| Fax |
888.232.9655 |
| Email |
parts@fireking.com |
| Responsibilities |
This is for parts only. If you need a service
call with parts please use the contact information for Tech Support. |
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Safes Keys and Combinations |
| Brands |
FireKing, Gary by FireKing, NKL, McGunn, Meilink, EXL, Adesco,
Perfect Cash |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
800.528.9900 (option 1, then option 1) |
| Fax |
812.542.3527 |
| Email |
keyscombos@fireking.com |
| Responsibilities |
This is for Safe Keys only.
NOTE:
All orders must be prepaid.
Key and combo requests must be submitted on company letterhead for security
purposes. A non-refundable
fee for factory combinations will be charged.
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Image Vault Customer Service & Sales |
| Brands |
Image Vault |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
888.462.4382 (option 2) |
| Fax |
877.296.0038 |
| Email |
ivinfo@fireking.com |
| Responsibilities |
Orders, Order Status, Product Information, and Returns |
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|
Image Vault Technical Service |
| Brands |
Image Vault |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
888.462.4382 (option 1) |
| Fax |
877.296.0038 |
| Email |
ivtechsupport@fireking.com |
| Responsibilities |
Technical Support and Service.
NOTE:
After 5pm and on weekends
a technician is on call for emergency service
if needed. Additional charges may be applied for this service.
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International Customer Service & Sales |
| Brands |
All |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
812.542.3229 |
| Fax |
812.948.0437 |
| Email |
intlinfo@fireking.com |
| Responsibilities |
All International Orders, Sales Questions, Delivery Options
should be directed to this department. |
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|
Shipping & Receiving |
| Brands |
All |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
800.457.2424 |
| Email |
di@fireking.com (proof of delivery)
idiquotes@fireking.com (inside delivery quotes) |
| Responsibilities |
Proof Of Delivery, Inside Delivery Quotes and Shipping
Issues |
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|
Accounting |
| Brands |
All |
| Office Hours |
Mon - Fri, 8 am - 5 pm Eastern Time |
| Phone |
800.457.2424 |
| Fax |
800.227.7513 |
| Email |
arfk@fireking.com (FireKing and Image Vault)
acctinfo@fireking.com (All other inquiries) |
| Responsibilities |
Open Accounts Payable issues such as overdue accounts,
and credit holds, open accounts, copies of invoices and application of
payments. |
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