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 Several
levels of service are available depending to meet any regular maintenance needs.
The following is a simple chart which illustrates what is available at each
level.
The length of the warranty period depends on the model. Any NKL safe equipped
with one or more bill validators carries a 90-day limited warranty. This would
include V1, V2, D8/V2 Combo, or any MaxVend model safe with a bill validator.
Other NKL safes carry a one year limited warranty. These would include D8C, D8X,
AXC, and BSD series safes.
A Scheduled Maintenance Plan is available at different levels to meet the diverse
needs of each of our customers. Much like a copy machine, a FireKing safe has
moving parts and is subject to wear and tear. A validating safe is subject to
environmental dirt, dust, lint and stray fibers from bills that can clog your
validator over time. FireKing recommends a scheduled maintenance plan to minimize
bill jams and maximize business uptime.
Maintenance Plan Chart | Factory
Field Service Map
Service At a Glance
Overtime: Standard service hours are Monday through Friday 8 am
to 5 pm. Overtime service hours are Monday through Friday 7 am to 8 am
and 5 pm to 11 pm plus Saturday 7 am to 11 pm.
The following are not covered by a Scheduled Maintenance Plan: user
abuse or misuse, acts of God (such as lightning), bill jams, tube
jams resulting from improper use, theft or burglary.
Scheduled Maintenance, Service and Support
Plan Pricing Options
Platinum Scheduled Maintenance, Service and Support Plan
- Monthly scheduled maintenance plan
- 24/7 Phone Support Included at no charge
- Service plan that includes same day service Monday through Friday
8 am to 5 pm if a call is received before noon, next day service
for a call received between noon and 6 pm.
- Overtime emergency service included.
Gold Scheduled Maintenance, Service and Support Plan
- Bimonthly scheduled maintenance plan
- 24/7 Phone Support included at no charge
- Service plan that includes next day service Monday through Friday
during business hours of 8 am to 5 pm if a call is received before
6 pm.
- Overtime emergency service included.
Silver Scheduled Maintenance, Service and Support Plan
- Quarterly scheduled maintenance plan
- 24/7 Phone Support included at no charge
- Service plan that includes next day service Monday through Friday
during business hours of 8 am to 5 pm if a call is received before
6 pm.
- Overtime emergency service billed at the difference between standard
and overtime hourly rates ($47.50/hr).
Bronze Scheduled Maintenance, Service and Support Plan
- Semiannual scheduled maintenance plan
- 24/7 Phone Support included at no charge
- Service plan that includes next day service Monday through Friday
during business hours of 8 am to 5 pm if a call is received before
2 pm.
- Overtime emergency service billed at the difference between standard
and overtime hourly rates ($47.50/hr).
Basic Scheduled Maintenance, Service and Support Plan
- Annual scheduled maintenance plan
- 24/7 Phone Support included at no charge
- Service plan that includes next day service Monday through Friday
during business hours of 8 am to 5 pm if a call is received before
2 pm.
- Overtime emergency service billed at the difference between standard
and overtime hourly rates ($47.50/hr).
Warranty Period
- 24/7 Phone Support included at no charge
- Service plan that includes next day service Monday through Friday
during business hours of 8 am to 5 pm if a call is received before
6 pm.
- Overtime emergency service billed at the difference between standard
and overtime hourly rates ($47.50/hr).
Pay As You Go (after warranty period)
- 24/7 Phone Support available at $55 per call.
- Next day service Monday through Friday during business hours of
8 am to 5 pm if a call is received before 2 pm; billed at $95/hour
plus resolution charge.
- Overtime emergency service billed at $142.50/hr.
 Validator
Cleaning Card Order Form (All validator types)
JCM Bulk-Feed Validator Cleaning Instructions
JCM Single-Feed Validator Cleaning Instructions
Field Service Coverage
The areas shaded in green are covered by factory employee field service
technicians (FST's). FST's cover more than 70% of the US
population. All other areas are covered by a network of more than 300
third-party Service Partners.
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