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AuditLok XLVOperation Setup and Service Electronics LibraryOnline Training Videos^ back to top ^ Door OperationThe exact procedure for opening a given door will depend on several variables. First, will the money behind the door be removed for bank deposit, is the door on a remote or controller safe, and does the door access involve armor car pickup. Doors may be opened using normal door procedure, remove cash procedure, ACO procedures, or may be "slammed" open using a factory override. The operator accessing the door must have door permission as well as access to the Group to which the door belongs.Normal Procedure to Remove Cash1. Log In (Identifier & PIN)2. Press DOORS. 3. Select YES to REMOVE CASH. 4. Select the name of cash to remove. 5. If the door(s) involved has a delay, wait for the door delay to complete. When the door delay has finished the display(s) will beep. 6. If there was a delay, repeat steps 1-4. 7. When opening the controller unit, open the door immediately. When opening a remote unit, go to the remote unit and turn the fire key, then immediately open that door. 8. If a Macro Cash was selected, repeat Step 7 for each door that is part of the Macro. 9. A deposit report (a.k.a. door receipt) will print. When using Macro Cash, a completed report will print when the last door is opened. Normal Procedure Without Removing Cash1. Log In (Identifier & PIN)2. Press DOORS. 3. Select NO to REMOVE CASH. 4. Select the name of safe where the door is located. 5. If the safe chosen has more than one door, select the name of the lock for the door. 6. If the door(s) involved has a delay, wait for the door delay to complete. When the door delay has finished the display(s) will beep. 7. If there was a delay, repeat steps 1-5. 8. When opening the controller unit, open the door immediately. When opening a remote unit, go to the remote unit and turn the fire key, then immediately open that door. Armor Car Access1. If the armor car pickup applies only to "R" units and the armor car company is the holder of the Medeco remote unit door key, use the NORMAL PROCEDURE TO REMOVE CASH above. Proceed if the armor car uses an electronic ACO key to override timelocks/delays on various system doors.2. Present the ACO (#8) key. 3. Log In (Identifier & PIN) 4. Press DOORS. 5. Select YES to REMOVE CASH. 6. Select the name of cash to remove. 7. When opening the controller unit, open the door immediately. When opening a remote unit, go to the remote unit and turn the fire key, then immediately open that door. 8. If a Macro Cash was selected, repeat Step 7 for each door that is part of the Macro. 9. A deposit report (a.k.a. door receipt) will print. When using Macro Cash, a completed report will print when the last door is opened. Manual & Validated DropsManual DropsA manual drop is when money, usually placed in an envelop, is placed inside the safe via drop drawer.1. Press DROP. 2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. Select the manual drop Cash location. 5. Enter the DROP ID number (if applicable) and press ENTER, then repeat to confirm it. 6. Enter the amount you are dropping and press ENTER (repeat to confirm). 7. Take your receipt and make your drop (some businesses require you to place the receipt in the drop envelope. Validator DropsThis procedure applies to safes equipped with validators (bill acceptors).1. Press DROP. 2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. Select the validator Cash location. 5. When prompted to insert bills, start feeding the bills into the validator. 6. When you are finished inserting bills, press ESC, or wait one minute for automatic cut-off. 7. Take receipt. Extended DropThis procedure is used to put a validator into a constant acceptance mode. The primary purpose is to allow a user without a keypad to trim their drawer throughout their shift to a nearby validator.1. Log into EXTENDED DROP: 1a. Press DROP SET. 1b. Present key or enter a valid USER NUMBER and press ENTER. 1c. Enter a valid PIN number. 1d. Select EXTENDED DROP. 1e. Select the validator Cash location to enable. 1f. Select the User to log onto that validator. 2. Make drops at will through the shift. All bills put into the validator will be credited to the user logged into that Extended Drop. 3. At the end of shift log off the validator by doing one of the following: 3a. Run your Operator Report. 3b. Run an End of Day Report. 3c. Repeat step 1 above, except that when you select the cash location, choose REMOVE to remove the logged in user and validator location from Extended Drop. Insta-DropThis procedure allows up to four users to use "hot buttons" called INSTA 1 through INSTA 4 to make drops. The primary purpose is the convenience of one-button drops where users share a keypad and validator.1. Log into an INSTA DROP button: 1a. Press DROP SET. 1b. Present key or enter a valid USER NUMBER and press ENTER. 1c. Enter a valid PIN number. 1d. Select INSTA DROP. 1e. Select the validator Cash location to enable. 1f. Select the INSTA button to log onto. 2. To make a drop, press your INSTA button and insert bills, then press ESC to print the receipt and exit the procedure. 3. At the end of shift log off the INSTA button by doing one of the following: 3a. Run your Operator Report. 3b. Run an End of Day Report. 3c. Repeat step 1 above, except that when you select the cash location, choose CANCEL to remove yourself from the INSTA DROP button. Buying ChangeThis feature may be used in systems having at least one dispensing safe and at least one validating safes. Buying change is actually a combination of making a validator drop and vending. The vend delay does not apply to buying change.1. Press BUY CHANGE. 2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. Select the validator Cash location. 5. When prompted to insert bills, start feeding the bills into the validator. 6. When you are finished inserting bills, press VEND. 7. Select a column to obtain change from (change value must be equal to or less than drop amount). 8. As long as your net drop amount remains equal to or great than the amount vended, you may continue to vend change. If you attempt to vend an amount greater than your current net drop, the system will request that you insert more bills (return to Step 6). 9. Take change and receipt. Vending TubesTraining Video: D8C Vending Tubes [mpg] [avi] [mov]Training Video: D8C Vend Till Feature [mpg] [avi] [mov] Training Video: D8C Buying Change [mpg] [avi] [mov] D8C1. Press VEND.2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. Select the column number to vend from. 5. Receive the tube from the dispensing tray and take receipt. D8X1. Place the ON-STANDBY switch in the ON position.2. Press VEND. 3. Select the column number to vend from. ^ back to top ^ Loading TubesLoading is the process of putting tubes into the vending portion of the safe. The purpose is to make change available for later vending as needed.D8C1. Move the tube lock to the open position.2. Press LOAD. 3. Present key or enter a valid USER NUMBER and press ENTER. 4. Enter a valid PIN number. 5. When prompted to LOAD TUBES, begin inserting tubes. Ensure tubes are closed securely. Observe the tube value total on the screen for errors. 6. When done loading tubes press ESC to exit and print receipt. One full minute of inactivity will also end the load operation and the report will print automatically. 7. Verify static tube totals by printing a CASH REPORT. 8. Return the tube lock to the locked position. D8X1. Move the tube lock to the open position.2. Load tubes as needed. Ensure tubes are closed securely. 3. Return the tube lock to the locked position. ^ back to top ^ Unloading Tubes1. Press UNLOAD.2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. If there is an unload delay, the safe will beep when the delay is complete. Repeat Steps 1 through 3. 5. Select the column to unload, or select ALL to unload all columns. 6. Retrieve tubes as they are dispensed. 7. When the unload receipt prints, the unloaded column(s) are reset to zero tubes. ^ back to top ^ ReportsFinancial reports consist of X and Z reports, cash reports, and the various reports printed automatically putting money in or taking money from the safe. An "X" report is a report that shows financial activity, since the last Z report, without clearing net activity. A "Z" report is identical, but resets net activity to zero upon printing the report. This is to clear the activity log and start tracking for a new day.Running Reports1. Press REPORTS.2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. Select the report to run. 5. For the Audit Report, Past End Day, or Past Deposit reports enter the additional date/time info required. 6. Receive report from printer. OPERATOR CASH END DAY PAST END DAY PAST DEPOSIT ENROLLED USERS CONFIGURATION AUDIT Enrolling UsersUsers with permission to enroll may enroll other users at a permission level equal to or less than their own. For example, an Administrator (level 1) may enroll a Supervisor (level 2), but an Assistant Manager (level 4) may not enroll a Manager (Level 3). Enrollment via override requires direct phone contact with the factory.1. Press PGRM. 2. Present key or enter a valid USER NUMBER and press ENTER. 3. Enter a valid PIN number. 4. Select USERS. 5. Select ENROLL. 6. Select the user permission level being enrolled. Note that you may not choose a level higher than your own. 7. When prompted, if a key will be used present the key to be enrolled. If a key is not to be used, press ENTER and make a note of the User Number that appears on the screen. 8. Enter a USER ID number. This is a 9-digit number that may be the user's SSN, or employee number, or any unique number to identify the user. Press ENTER to continue. 9. Enter 1-2-3-4 as the temporary PIN. 10. Re-enter 1-2-3-4 to confirm the temporary PIN. ^ back to top ^ Error Messages and Troubleshooting"Bill Jam"1. Check the bill validator.2. Remove the offending bill. 3. Power cycle the bill validator. 4. Blow clean compressed air through the bill validator. 5. If you cannot clear the jam by one of the above, replace the validator. "Check Printer"Check the printer paper, ink, power, and data connections."Column Empty"The column is out of tubes. If this is not actually the case, unload the column and reload it per procedure. When you load tubes verify the tubes count correctly. If the tubes do not count properly check the vend board input sensors."Remote Access In Progress"The safe is being accessed from a remote location via the modem port. The system will not be available to the user until the data connection is closed."Run End Day Report"There is nothing wrong. Any enrolled user may now run the End Day report."Timelock In Effect"The door you are attempting to open is currently in timelock."Tube Jam"1. Power cycle the D8.2. If the tube remains jammed, remove the motor screws and pull the motor for that column off to the side. Using gentle force release the tube by rocking the cup rotor. The tube must be withdrawn through the opening in the top of the column. Use extreme care not to damage the input sensors when pulling the tube out through the top. "Wrong PIN"If the wrong PIN is entered more than four times in a row, the system will go into a lock-out period.Locked Up Display1. Power Cycle the display.2. Power cycle the "C" unit. Locked Up with Version Number Displayed1. Is the display added to the system? If not, add the display per programming procedure.2. Remove the display from its mounting (EPR or header). Use caution not to short the display to the metal casing. 3. Change DIP switch segment 1 to ON position. 4. Remove power to the display (unplug EPR or "C" unit, as applicable). 5. Restore power to the display. 6. If this is the only display (or the primary display), the display should now respond to user commands. Otherwise, the display should sync up and the clock should appear to be operating. 7. Return DIP switch segment 1 to the OFF position. 8. Reinstall the display to the header or EPR. 9. If this was not the primary display, unplug the data cable from the data port on the rear of the EPR, then use the Add Device procedure to add the display into the system. General TroubleshootingTraining Videos:
Validator Service InfoBill validators have lights in their bezels to indicate status. The exact arrangement and operation of the indicators vary depending on the specific model validator used.JCM Flash Codes (Bulk Validator)JCM Bulk validators have an extended bezel nose with three sets of green indicators. The outer set is called the first row. The middle set is called the second row and the center indicator is the third row. The following are two lists of flash codes to help identify a fault. Use the first set if only the outer LEDs flash green. Use the second set if the outer and second row LEDs alternately flash.1st
Row (Outer) Indicator Flashes Second
Row Indicator Flashes CashCode Flash CodesCashCode bill validator indicators will be red on and green off during standby and green on red off when ready to take money. If either indicator is flashing there is a problem:RED
Indicator Flashes GREEN
Indicator Flashes CashCode SpecsOperating voltage: 11 - 14 VDCMax Operating Current 0.8A, Max Current 2.5 A. Operating Temp: 0 to +50 °C Weight: 1.2 Kg Bezel: 70 mm Reading the Serial Number: SM-2033 AA000... 2033 DIP
Switch Settings 6-Pin
Connector 18
Pin Connector MARS Flash CodesGreen and red indicators should flash together. Normal state is for internel red indicator to flash once every 15-20 seconds with no green flash. The green indicator will come on only when validator is ready to accept a bill or will flash if an error code is present.Indicator Flashes ^ back to top ^ OverridesNumerous overrides may be performed for service purposes on safes with AuditLok XLV electronics. Depending on the situation charges may apply for this service. To perform an override there must be a person at the safe who can press buttons on the panel while being in direct phone communication with an NKL Technical Service technician (1.800.452.4655).Override List01 - Break Timelock / Delay02 - Enroll User 03 - Edit Users 04 - Edit Default Names 05 - Configure Devices 06 - Reports 07 - Set Cash 08 - Time / Date 09 - Factory Menu Items (Serial Number etc.) 10 - Site Menu Items (End Day, Idle Text, etc.) 11 - Remove Displays 49 - Clear User Table and Reset User 0 50 - Clear Cash Table and Remove "R" Units 51 - Clear Cash Table, Clear User Table, Clear Audit, System Reset to Factory Defaults 52 - Device Search 53 - Administrator Override 54 - Clear Audit Override Procedure1. Press the PGRM button twice.2. Enter the two-digit number for the override type (see list above). 3. Read the 10-digit number to the NKL technician. 4. The NKL technician will read a 10-digit number to you. Enter that number as it is read to you. Follow the directions on the screen and as provided by the NKL technician as appropriate for the type of override used. ^ back to top ^ Lantronix SetupThe Lantronix device is a network interface box (NIB). It is used to interface a safe with AuditLok XLV electronics to a local area network (LAN) using 10-base-T Ethernet using TPC or UDP network protocol. One side of the Lantronix NIB has an Ethernet port and the other side has a DB25 RS232 port. A special adapter is used at the NIB to change from a 25-pin connector to an RJ45 connector for the RS232 communication with the safe.Hardware (Included with Lantronix NIB)1. Lantronix Network Interface Box (NIB).2. Lantronix Power Supply 3. RS232 Adapter (DB25M to RJ45F). 4. RJ45-RJ45 RS232 cable. Pre-Installation InformationBefore Installation certain information must be known. This information is provided by the customer's IT Administrator:1. IP Address for the safe. 2. Subnet Mask Number for the safe. 3. Gateway number for the safe. 4. It is the customer's responsibility to provide the network connectivity to the NIB and to have the network properly configured to handle communication with the NIB. Lantronix InitializationConfiguring the Lantronix requires a PC with the application Hyperterminal and an available RS232 port. If the PC only has USB ports you may use a USB/RS232 converter/adapter. You will also need a standard RS232 null-modem cable (DB9M to DB25M, not provided by NKL).1. Connect the Lantronix to your PC using a standard RS232 null-modem cable. Do not connect the power supply at this time. 2. Launch the Hyperterminal application on your PC. 3. Enter a name for the connection and select OK. 4. On the "Connect To" dialog select the Com port ("Connect Using:") you are using on your PC. 5. On the "Com Properties" dialog select the following: Bits per Second (Baud) = 9600, Data Bits = 8, Parity = None, Stop Bits = 1, Flow Control = Hardware or None. Select OK. 6. Connect the power supply to the Lantronix and IMMEDIATELY press the "X" key on your PC keyboard at least 3 times. 7. A short burst of text should stream onto the screen. If so, press the ENTER key immediately. If not, check your Com port setup, remove power to the Lantronix device, then try again. 8. At the configuration menu enter the number "0" and press ENTER. 9. Enter the desired IP Address for the Lantronix one segment at a time. The current IP segment will appear in parenthesis "(192)". If the segment is already set to the right number simply press ENTER. To change the number in the segment enter the new number then press ENTER. Do this for all four segments of the IP Address. 10. If you are using a Gateway enter Y, otherwise enter N. 11. If you are entering a Gateway IP Address, use the same method as Step 9 above until all four segments are entered. 12. For the Subnet enter only one number to represent a choice of available Subnet options. The most common choice is "8" (Subnet 255.255.255.0). A complete chart is provided in the documentation with the Lantronix if a different Subnet is required. Press ENTER. 13. When you return to the main configuration menu again this time enter "1" and press ENTER. 14. Check or set each of the following parameters to these settings: Baud = 9600 I/F Mode = 4C Flow = 0 Port = 3729 ConnectMode = C0 Remote IP Address = 0.0.0.0 Remote Port = 0 DisConnMode = 00 Flush Mode = 77 SendChar 1 = 0 SendChar 2 = 0 15. When you return to the main configuration menu this time enter "9" and press ENTER to save all your configuration settings in the Lantronix. 16. When the Lantronix indicators go to Green only you may completely disconnect it from your PC, then connect it to the network and safe to place it in service for normal use. ^ back to top ^ Technical UpdatesTechnical Field Bulletins (TFBs) are brief documents created by FireKing Security Group to assist technical sales and service personnel. TFBs are issued to inform you of product or procedural changes. In some cases TFBs are strictly for informational purposes, but in some cases specific service information is included. To stay on top of the latest updates check here regularly.
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